We have recently moved into the Loans market and are looking to expand our team. It's an exciting new chapter and the next stage for us is to recruit into the Collections and Recoveries roles to help us shape this new department and take us forward in the loan and car finance market.
To discuss with customers their case and financial situation
To deal with customers fairly and reasonably in all circumstances
To support the customer in choosing the right solution for them to enable them to clear outstanding accounts or release their liability
The ability to recognise complaints and escalate where needed
Referring cases on to Litigation or Asset recovery specialists
Working with our external panel of outsourced companies
Ability to empathise with customers and their personal situation
Time management and organisational skills - ability to prioritise tasks quickly and efficiently
Excellent interpersonal and communication skills as you will have regular contact with customers and external partners
High personal and work standards - attention to detail and accuracy of records
Ideally have the ability and desire to help out in the overall build and growth of the Collections department
Minimum 1 year's collections experience within the consumer environment.
Any car finance Collections and Recoveries experience that would be beneficial (including early arrears) foreclosure and disposal of asset.