The Relationship Support Analyst role is based within Corporate Banking known as Middle Market Enterprises.
The role of the Relationship Support Analyst is to HSBC provides financial services solutions to Mid-Market Enterprises (MME) with sophisticated domestic and cross border banking requirements in a variety of industry sectors all over the world.
The Mid-Market Enterprise (MME) Relationship Support role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the Relationship Manager prepare for customer meetings.
You will also be responsible for credit analysis, the co-ordination of credit applications or renewals and risk escalation management. Key to your success in this position will be your ability to build effective customer relationships.
Your responsibilities will include:
Providing support to the Relationship Manager to enable them to meet customer needs and improve engagement
Acting as a key point of contact along with Relationship Managers to provide ongoing day to day support to the customer
Preparing business proposals, analysis and presentations for both existing and prospective customers
Ensuring consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimize business and reputational risks
The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Commercial Banking (CMB)
Experience working in relevant environment/s, i.e. Corporate Banking is desirable but not essential
Past working experience in a relevant role, i.e. Relationship Support, Administrator, Support Manager is desirable but not essential
A track record of gaining an understanding of customers' needs and delivering excellent customer service
Achieved targets and met expectations whilst supporting and encouraging others to do the same
Both spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered
Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
Experience of planning and prioritising their own time effectively, aware of their responsibilities and committed to delivering these efficiently
A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
Experience of building effective customer relationships which create customer advocacy
The base location for this role is Cambridge.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workpla