Jan 20, 2019

Car Finance Account Manager

  • Admiral
  • Cardiff, Cardiff, UK

Job Description

We have recently moved into the Loans market and are looking to expand our team. It's an exciting new chapter and the next stage for us is to recruit into the Collections and Recoveries roles to help us shape this new department and take us forward in the loan and car finance market.

Key Responsibilities:
To discuss with customers their case and financial situation
To deal with customers fairly and reasonably in all circumstances
To support the customer in choosing the right solution for them to enable them to clear outstanding accounts or release their liability
The ability to recognise complaints and escalate where needed
Referring cases on to Litigation or Asset recovery specialists
Working with our external panel of outsourced companies
Skills Required:
Ability to empathise with customers and their personal situation
Time management and organisational skills - ability to prioritise tasks quickly and efficiently
Excellent interpersonal and communication skills as you will have regular contact with customers and external partners.
High personal and work standards - attention to detail and accuracy of records.
Ideally have the ability and desire to help out in the overall build and growth of the Collections department.
Experience Required:
Minimum 1 year's car finance Collections and Recoveries experience that could include early arrears, foreclosure and disposal of asset.

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